This Privacy Policy explains how Bansal Jewellers ("we", "us", "our"), located at 13/50, Kinari Bazaar, Besides Namak Ki Mandi Phatak, Agra – 282003, Uttar Pradesh, India, collects, uses, stores and protects personal information when you visit http://localhost:10000 or message us on WhatsApp. It applies to our website and to our use of the Meta WhatsApp Business Platform (WhatsApp Cloud API).
1. Information We Collect
a) Information you give us directly — when you submit an enquiry, bespoke request, wholesale request or appointment request on our website, we collect your name, phone number, email address (if provided), your message, and the product you're enquiring about.
b) Information from WhatsApp conversations — when you message us on WhatsApp, or we reply to you, Meta's WhatsApp Business Platform shares with us your WhatsApp phone number (WA ID), the profile name set on your WhatsApp account, the content of the messages you send us, and delivery/read status metadata.
c) Technical information — like most websites, our server automatically logs basic technical data (IP address, browser type, pages requested, timestamps) for security, abuse prevention and diagnostics. We do not use third-party advertising trackers or analytics cookies on this site.
2. How We Use Your Information
- To respond to your enquiry, share catalogue details, pricing and availability.
- To communicate with you about bespoke orders, wholesale supply, or showroom appointments.
- To send you a WhatsApp acknowledgement when you contact us, and to reply to your messages personally.
- To maintain business and legal records (for example, GST and invoicing records for confirmed purchases).
- To detect, prevent and address spam, fraud or misuse of our enquiry form.
We only message you on WhatsApp if you have messaged us first, submitted an enquiry on our website, or otherwise given us your number for that purpose.
3. WhatsApp Business Platform
We use Meta's WhatsApp Business Platform (Cloud API) to send and receive messages. Meta Platforms, Inc. processes message data on our behalf as part of providing this service, in accordance with the WhatsApp Business Data Processing Terms and Meta's own Privacy Policy. We do not control how Meta itself processes data on its platform — please refer to those documents for details.
4. Sharing of Information
We do not sell or rent your personal information. We share it only with:
- Meta Platforms, Inc. — to deliver and receive WhatsApp messages.
- Our website hosting provider — to operate this website.
- Government or regulatory authorities, where required by applicable law.
5. Data Storage & Security
Enquiry and message records are stored on our hosting provider's servers. Our website is served over HTTPS, and our WhatsApp webhook verifies Meta's signature on every incoming request to prevent tampering. While we take reasonable steps to protect your information, no method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We keep enquiry and WhatsApp conversation records only for as long as reasonably needed to respond to you and for legitimate business or legal record-keeping (for example, sale/invoice records required under Indian tax law), after which they are deleted or anonymised. You can request earlier deletion at any time — see Data Deletion.
7. Your Rights
You may ask us, at any time, to:
- tell you what personal data we hold about you;
- correct inaccurate information; or
- delete your personal data from our systems.
See our Data Deletion instructions for how to submit such a request.
8. Children's Privacy
Our website and WhatsApp channel are intended for adults inquiring about jewellery purchases. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
10. Contact Us
For any privacy-related question or request, reach us on WhatsApp or by phone at +91 88264 81301, or visit us at 13/50, Kinari Bazaar, Besides Namak Ki Mandi Phatak, Agra – 282003, Uttar Pradesh, India.